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Hours

Our current business hours:

Monday, Thursday: 8:00 AM – 7:00 PM
Tuesday, Wednesday, Friday: 8:00 AM – 5:00 PM
Saturday & Sunday: Closed

Campbellville Animal Hospital’s appointment, prescription, deposit, and other policies can be found here. Thank you, Campbellville Animal Hospital Team

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Hospital Policies

At Campbellville Animal Hospital, we want every visit to be as smooth and stress-free as possible—for both you and your pet. Below are our current clinic policies regarding appointments, prescriptions, deposits, and more. If you have any questions, please feel free to call us at 905-854-5556.

Appointment Policy

We operate by scheduled appointments to ensure each patient receives the time and attention they deserve.

  • Late Arrivals: If you are more than 10 minutes late, we may need to reschedule your appointment to avoid disrupting the day’s schedule.
  • No-Show Policy: Missed appointments without notice may result in a no-show fee. Repeated no-shows may require a deposit to rebook.
  • New Clients: We may require a deposit at the time of booking your first appointment.

We appreciate at least 24 hours’ notice for cancellations or rescheduling so we can offer the time to another patient in need.

Prescription Policy

Your pet’s health and safety are our top priorities. For prescription medications:

  • Refills: Please allow 48 hours for prescription refill requests.
  • Exam Requirements: For certain medications, a recent physical exam or lab work may be required before we can authorize a refill.
  • External Pharmacies: We are happy to send prescriptions to trusted online pharmacies; however, please allow extra time for processing and approval.

Our team is happy to provide guidance on how and when to administer any prescribed treatments.

Deposit Policy

To ensure appointment availability and reduce no-shows, we may require a deposit in the following situations:

  • For new client appointments
  • For extended or specialty services, such as surgery or dental procedures
  • For appointments that were previously missed without cancellation

Deposits are applied to the final invoice at the time of service. Cancellations with at least 24 hours’ notice will receive a full refund.

Other Clinic Policies

Pet Handling and Safety

All pets must be brought to the clinic on a secure leash or in a proper carrier. This helps ensure the safety of your pet, other patients, and our staff.

Payment Policy

We accept cash, debit, Visa, and Mastercard. Financing options are available through Humm. Full payment is due at the time of service.

Communication

We communicate appointment reminders and follow-ups via phone, email, or text. Let us know your preferred method when booking your visit.

Questions? We’re Here to Help.

If you have any questions about our policies or need clarification before your appointment, please don’t hesitate to contact our team. We’re here to provide personalized, compassionate service from start to finish.